How to - Cancellation policies

Default = Rate plan level

By Default, we mean this policy will always apply, unless a more specific one is determined from the distribution module for a specific timeframe.

In this link you will find the step by step to set Default cancellation policies > CLICK HERE

Important note: You have to do this same process in each rate plan. If you had previous cancellation policies for specific timeframes configured at the rate plan level please delete them and configure those from the distribution module as explained below.

Specific timeframe = Distribution module

If you have different cancellation policies throughout the year, you need to set a Default one from the rate plan level (explained above) and you will need to configure the time frames from the distribution module. Please note that it’s your responsibility to update the time frames when they expire, if policies expire the default one will apply at all times.

In this link you will find the step by step to set Specific timeframe cancellation policies > CLICK HERE