Public articles for Customer
How to - Managed rate plans
If you need to create a rate plan that is not going to be connected to your channel manager, you can create a Managed rate plan and upload availability, rates and restrictions manually: Access to the hotel back-office - ...
How to - Welcome to HyperGuest (extranet Tour)
In the below link you will find a 2 minute video that navigates the general aspects of your property and your distribution in our platform. If you have any questions please reach out to support@hyperguest.com Access the link > HERE
How to - Occupancies
Main concepts: If the number of Max adults, Children and Infant match the Base amount of Adult, Children and Infant, this means there's no extra charge. The price you are pushing from your channel manager for this room is for the max occupancy. If ...
How to - Cancellation policies
Default = Rate plan level By Default, we mean this policy will always apply, unless a more specific one is determined from the distribution module for a specific timeframe. In this link you will find the step by step to set Default cancellation ...